Age Verification & Order Acceptance Policy
To comply with applicable regulations and our duty of care, all orders containing age-restricted products are subject to satisfactory age verification before dispatch.
1. Age Verification Requirement
All customers must successfully complete our age verification process before their order can be dispatched.
The name used for age verification must match the name on the order. We reserve the right to request additional documentation if the information provided does not match or cannot be verified.
Acceptable forms of identification may include:
- Passport
- Driving Licence
- Government-issued Proof of Age Card
- Other identification documents approved by us
We reserve the right to determine whether the documentation provided is satisfactory.
2. Dispatch Timescales
Orders will not be dispatched until age verification has been successfully completed.
Any delivery timescales, estimated delivery dates, or shipping services advertised on our website apply only after satisfactory age verification has been completed.
We accept no responsibility for delays resulting from customers failing to complete the verification process promptly.
3. Additional Verification Checks
As part of our compliance procedures, we may conduct additional checks on any order.
These checks may include requesting further information regarding:
- The intended use of the products.
- The identity of the purchaser.
- The delivery address.
- Any other information we reasonably consider necessary.
Such checks may be carried out on a random basis or where an order raises concerns.
4. Refusal of Orders
We reserve the absolute right to refuse, cancel, or refund any order at our discretion.
This includes, but is not limited to, situations where:
- Age verification cannot be completed satisfactorily.
- Information provided is inaccurate, misleading, or incomplete.
- We suspect fraudulent activity.
- We believe the products may be intended for unlawful, unsafe, inappropriate, or prohibited use.
- We are unable to verify the identity of the purchaser.
- The order otherwise gives rise to concerns regarding compliance, safety, or legitimacy.
Our decision in such cases shall be final.
5. Fraudulent Documentation
Providing altered, forged, stolen, or otherwise fraudulent identification documents is strictly prohibited.
Where fraudulent documentation is suspected, we reserve the right to:
- Cancel the order immediately.
- Refuse future orders.
- Retain relevant records.
- Report the matter to the appropriate authorities where necessary.
6. Failure to Respond
If we request age verification documents or additional information and do not receive a satisfactory response within 14 days, we reserve the right to cancel the order and issue a refund, less any applicable transaction or administrative costs where permitted.
7. Abuse Towards Staff
Our staff have the right to work in a safe and respectful environment.
Abusive, threatening, aggressive, discriminatory, or otherwise unacceptable behaviour towards our employees, whether by telephone, email, live chat, social media, or any other communication channel, will not be tolerated.
Where such behaviour occurs, we reserve the right to:
- Cancel any current order without further discussion.
- Refuse future orders.
- Permanently ban the individual from purchasing from us.
- Report serious incidents to the appropriate authorities where necessary.
8. Data Protection
Any personal information or identification documents provided as part of the age verification process will be processed in accordance with our Privacy Policy and applicable data protection legislation.
9. Right to Amend
We reserve the right to amend this Age Verification & Order Acceptance Policy at any time without prior notice. The version in force at the time of purchase will apply to the order.
By placing an order, you acknowledge and agree to comply with this policy.