Frequently Asked Questions

 

Here you will find the answers to some of our most commonly asked questions, If you have a question that is not answered here please contact our customer service team and they will be happy to help.

 

General FAQs

How old do I need to be to purchase from you?

If you wish to purchase a bladed article then you need to be over the age of 18 to purchase from ourselves. If you are not old enough we recommend asking a parent or guardian to order the item for you. 

 

Do you offer a price match service?

We do have a price match promise which means if you are able to find an item cheaper* than ourselves then we will happily match the price.

*Item cannot be discounted or on sale.

 

Do you offer discounts?

We send out emails on a weekly basis to customers who have signed up for our newsletter or ordered from us previously, from time to time we will include a discount code in those emails to reward returning customers for their business so if you would like a discount code the best thing to do would be sign up to our newsletter and check your inbox regularly for our emails. 

We also offer discounts to scout groups, outdoor education course providers and businesses, if you are interested in receiving these discounts please contact our customer service team.

 

FAQs Regarding Age Verification

What Is Age Verification?

Age Verification is the process of checking a person's age. This is usually done by checking against the electoral register and if we are unable to find you on there you may be asked to provide a photo of some form of ID to prove your age.

 

Why Do We Have To Verify Someones Age?

By Law in the UK any sales of a bladed article (knives, axes, etc) need to be age verified, there is no way to circumvent this so please do not ask us to. 

 

What Happens If You Are Unable To Verify My Age?

If we are unable to find you on the electoral register you may be asked to provide a photo of some form of ID to prove your age. We will always work with customers to try and help find a solution however if we are unable to find a solution your order will be cancelled and refunded.

 

What Forms Of ID Do We Accept? 

We accpet all government issued forms of ID (Driving Licenses, Passports, Birth Certificates and Citizen Identity Cards). If you have a form of ID that is not on the list please send us an email with a photo of it and we can let you know if we are able to accept it.

If for some reason we do not accept an ID please do not take it personally we have to operate within a very strict set of rules or we could face prosecution.

 

FAQs Regarding Returns & Refunds

What Is Our Returns Policy?

We can accept the return of any item within a 60 day window for a full refund or exchange provided it had not been used or opened. Full details regarding this can be found on our returns page: 

If you have a faulty item please contact our customer service team and they will be able to send you a link for a prepaid returns label 

How Do I Return An Order/Item?

If you wish to return an item please consult our returns page and contact our customer service team.

 

How Long Do Refunds Take?

If you paid by Debit Card refunds can take up to 5 working days to land back in the account the original payment came from, this does depend on your bank or building society and may be shorter for some customers.

If you paid by Credit Card then the funds will become available once your next statement has been generated. 

If you paid by PayPal then the funds should become available within 24 hours of us issuing the refund. 

 

FAQs Regarding Crossbows

Why Is My Crossbow Not Cocking?

99% of the time this is down to user error, we ask that all customers who are having issues cocking their crossbow reconsult the instruction manual to ensure they are attempting to cock it correctly and using the cocking rope/crank in the correct manner.

 

Why Is My Crossbow Not Firing?

Again, This is usually down to user error and can most likely be resolved by reading the instruction manual. 

It is also worth noting that all non-pistol EK Archery Crossbows have an Anti-Dry Fire mechanism which means a bolt needs to be loaded before it can be fired to prevent damage to the crossbow.

 

How Strong Do I Need To Be To Cock A Crossbow?

The most powerful crossbow we sell has a draw weight of 225lbs which is the equivalant of around 16 stone or 102Kg. There are cocking devices available that make cocking a crossbow easier and lowers the amount of strength needed to cock the crossbow but you would need to be fairly strong and fit to cock a crossbow without one of these devices.

 

What's The Difference Between Recurve & Compound Crossbows?

Compound crossbows have a cam system which allows the bolt to be shot at a higher speed than a conventional recurve crossbow providing better accuracy. It also makes cocking the crossbow easier than a recurve crossbow as there is a Let-Off of power meaning as you draw the string back further it becomes easier to draw once it passes a certain point. 

Recurve crossbows have no Let-Off meaning that the resistance when cocking the crossbow will remain the same throughout. 

 

What Crossbow Is Right For Me?

If you are considering purchasing a crossbow but are unsure which one would be suitable for yourself please contact our customer service team and we will be happy to help you find the best crossbow that meets your needs & requirements.

 

FAQs Regarding Knife Sales & Law

Which Products Are Legal To Own? 

All of the products we sell on our website are legal to own in the UK*, This does not mean that they are legal to take out with you just that they are perfectly legal to own in your own home. It is always worth checking relevant laws in your country to see if there has been any alterations, Also if you reside outside of the UK please check the law in your country.

*Correct as of writing on 10.02.2022.

 

Do We Sell Legal Carry Knives?

We do sell Legal Carry Knives and these can be found by searching for 'Legal Carry','EDC' or by navigating our menu and going to Knives>Legal Carry/EDC Knives.

 

How Do I Know If A Knife Is Legal Carry?

For a knife to class as legal carry it must have a non-locking blade that is 3" or under. Legal carry knives are marked as such or as EDC (Everyday Carry).

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