Returns Policy
At Springfields we pride ourselves in giving outstanding customer service and will always do our best to facilitate the return or refund of orders where possible.
60-Day No Quibble Returns
We are happy to accept any item back for a refund or exchange within 60 days of purchase provided it has not been opened or used and is in a saleable condition. Please note that this does not apply to special or bulk orders.
General Returns
If you'd like to return any item(s), please ensure all parts of the item(s) are returned in the original packaging along with a breif reason for the return, your order number and contact details. Please note that seperate rules apply for Crossbows (please see below).
Please note we cannot be held liable for any returned items lost in transit, so please ensure your return is suitable insured.
By law, sleeping bags and undergarments that have been worn or used cannot be returned for credit. Be sure it's right before you use it! Please do not send any soiled clothing, equipment or footwear. We will not process or accept your merchandise and it will be returned to you.
Faulty Items
Items with defects in the material or workmanship will be repaired or replaced at our option. If the item is covered by a manufacturers warranty, we will forward it to the manufacturer for their repair or replacement.
PLEASE CONTACT US BEFORE RETURNING AS WE TRY TO RECTIFY ANY PROBLEM AS QUICKLY AND EFFICIENTLY AS POSSIBLE, AND THERE MAY BE NO NEED TO RETURN THE ITEM.
Crossbow Returns
If you purchase a crossbow from us and it develops a fault it will need to be sent back to us for assessment.
If we believe the fault has been caused by operator error we will send the crossbow on to the manufacturer for a final assessment, if they deem the fault has been caused by operator error then it can be repaired and returned at cost to the customer.
If the fault is from a manufacturing defect or something that is no fault of the customer then the crossbow will be replaced where possible in a timely manner.
If you have used a third party product like bolts or cocking rope and this has caused damage to your crossbow we will not be liable for any damage caused but we can help you get it repaired, there may be a cost associated with this.
Please only use recommended bolts and accessories with your crossbow at any time, If you’re unsure which items to use please contact us.
On the rare occasion you receive an incorrect crossbow please do not open or assemble it as we will not be able to offer you a full refund if the item has been used. Please contact us immediately and we will get the issue resolved for you.
If you assemble this crossbow and use it then you will not be able to return it for a full refund. You can check which crossbow you have received by checking the large white sticker at one end of the box or by checking the user manual.
If you purchase a crossbow and assemble it to find it is too large or powerful it cannot be returned for a refund or credit. Please check that the crossbow you are ordering is suitable before opening and assembling it, and if in doubt please contact us before purchase.
If you have any questions or queries regarding the size or power of a crossbow please contact our customer service team and they will be happy to help you find a crossbow that is best suited to your requirements.
If you wish to return a sealed crossbow you may do this within 60 days of receiving it.
If your crossbow develops a fault after 30 days it will no longer be eligible for a refund but we will help get it repaired or replaced for you.
Damaged Parcel or Evidence Of Theft
If your parcel from us was damaged or goes missing in transit, please retain the carton and contents intact. Call the delivery carrier for handling instructions and then immediately contact our Customer Service Department for further instructions.
Returns Address
Please send any returns using a fully insured and tracked service to:
Returns Department
Springfields Building
Cross Street
Burton On Trent
Staffordshire
DE14 1EG